Manage all your customer incidents in one place

Introduction

BriteSupport is also a SaaS model which allows a company to register online, enter their customers, their representatives, their products, projects, status and other values and start using the system. BriteSupport can be used by the organisation for internal bug/incident reporting, or for their customers to report on the company's producs.

BriteSupport is role based, such that only certain representatives can access administrative functions and any level of data access can be set by the organisation so that they can control which customer sees which types of incidents.

Reports are available to gauge the number and rate of resolution of incidents.